Assessor Resource

CUSGEN02B
Work in a culturally diverse environment

Assessment tool

Version 1.0
Issue Date: May 2024


Not applicable.

This unit describes the skills and knowledge to work successfully in an environment with people from diverse social and cultural backgrounds.

This unit describes the skills and knowledge to work successfully in an environment with people from diverse social and cultural backgrounds

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

Not applicable.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Underpinning skills and knowledge

Assessment must include evidence of the following knowledge and skills:

principles that underpin cultural awareness and relevance to individual behaviour in the workplace

general characteristics of the different cultural groups in Australian society

cultures of Australia's indigenous and non-indigenous peoples and relevant cultural protocols (overview knowledge only)

principles and techniques for resolution of cross-cultural communication difficulties

principles of Equal Employment Opportunity (EEO) and anti-discrimination legislation as they apply to individual employees.

Linkages to other units

This unit has linkages to a range of other communication units, and combined assessment and/or training with those units may be appropriate, for example:

CUECOR02B - Work with others

Critical aspects of evidence

The following evidence is critical to the judgement of competence in this unit:

ability to identify and respond to the cultural context of a given workplace

the ability to apply knowledge of different cultures and cultural characteristics appropriately in communication with individuals from a range of backgrounds.

Method and context of assessment

The assessment context must provide for:

project or work activities that allow the candidate to demonstrate knowledge and awareness of diversity issues in the workplace.

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

direct observation of the candidate interacting with people from diverse backgrounds

case studies or projects to consider particular conflict situations arising from diversity and to suggest means of dealing with them

oral or written questioning to assess knowledge of communication and problem solving techniques with particular reference to diversity issues

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Resource requirements

There are no particular resource requirements for assessment of this unit.

Key competencies in this unit

Key competencies are built into all workplace competencies. The following table describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform

Level 2 = Administer and Manage

Level 3 = Design and Evaluate

Collecting, organising and analysing information (1)

Identifying different cultural beliefs and values.

Communicating ideas and information (1)

Explaining how to do something to a colleague or customer from another language or cultural background.

Planning and organising activities (1)

Considering ways to deal with cultural conflicts or problems, or to improve workplace communication.

Working with others and in teams (1)

Working co-operatively with other members of the work team, including those from diverse backgrounds.

Using mathematical ideas and techniques N/A

Not Applicable

Solving problems (1)

Dealing with problems such as communication breakdowns and misunderstandings.

Using technology N/A

Not Applicable

Underpinning skills and knowledge

Assessment must include evidence of the following knowledge and skills:

principles that underpin cultural awareness and relevance to individual behaviour in the workplace

general characteristics of the different cultural groups in Australian society

cultures of Australia's indigenous and non-indigenous peoples and relevant cultural protocols (overview knowledge only)

principles and techniques for resolution of cross-cultural communication difficulties

principles of Equal Employment Opportunity (EEO) and anti-discrimination legislation as they apply to individual employees.

Linkages to other units

This unit has linkages to a range of other communication units, and combined assessment and/or training with those units may be appropriate, for example:

CUECOR02B - Work with others

Critical aspects of evidence

The following evidence is critical to the judgement of competence in this unit:

ability to identify and respond to the cultural context of a given workplace

the ability to apply knowledge of different cultures and cultural characteristics appropriately in communication with individuals from a range of backgrounds.

Method and context of assessment

The assessment context must provide for:

project or work activities that allow the candidate to demonstrate knowledge and awareness of diversity issues in the workplace.

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

direct observation of the candidate interacting with people from diverse backgrounds

case studies or projects to consider particular conflict situations arising from diversity and to suggest means of dealing with them

oral or written questioning to assess knowledge of communication and problem solving techniques with particular reference to diversity issues

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Resource requirements

There are no particular resource requirements for assessment of this unit.

Key competencies in this unit

Key competencies are built into all workplace competencies. The following table describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform

Level 2 = Administer and Manage

Level 3 = Design and Evaluate

Collecting, organising and analysing information (1)

Identifying different cultural beliefs and values.

Communicating ideas and information (1)

Explaining how to do something to a colleague or customer from another language or cultural background.

Planning and organising activities (1)

Considering ways to deal with cultural conflicts or problems, or to improve workplace communication.

Working with others and in teams (1)

Working co-operatively with other members of the work team, including those from diverse backgrounds.

Using mathematical ideas and techniques N/A

Not Applicable

Solving problems (1)

Dealing with problems such as communication breakdowns and misunderstandings.

Using technology N/A

Not Applicable

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Not applicable.

The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Differences of background and culture may relate to:

race/ethnic origin

language

special needs

family structure

gender

age

sexual preference.

Possible cultural differences may include those relating to:

appropriate ways of greeting and parting

levels of formality

work ethics

family obligations

customs

social values

dress and grooming

non-verbal behaviour, understandings and interpretations

observance of special religious, feast or other celebratory days

product preferences.

The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Differences of background and culture may relate to:

race/ethnic origin

language

special needs

family structure

gender

age

sexual preference.

Possible cultural differences may include those relating to:

appropriate ways of greeting and parting

levels of formality

work ethics

family obligations

customs

social values

dress and grooming

non-verbal behaviour, understandings and interpretations

observance of special religious, feast or other celebratory days

product preferences.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity 
Communicate and cooperate effectively with individuals from different backgrounds in workplace activities 
Where language barriers exist, make an effort to communicate using gestures, simple words and other appropriate methods 
Take account of different traditions and ways of communicating in responding to workplace situations 
Value and recognise as an asset the ability of team members to speak a language other than English and/or their experience of living in other regions or cultures 
Identify issues which may cause conflict or misunderstanding in the workplace 
Address difficulties with the appropriate people and seek assistance from team leaders or others where required 
Consider possible cultural differences when difficulties or misunderstandings occur 
Make efforts to resolve misunderstandings, taking account of cultural considerations 
Refer issues and problems to the appropriate team leader/supervisor for follow-up 

Forms

Assessment Cover Sheet

CUSGEN02B - Work in a culturally diverse environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CUSGEN02B - Work in a culturally diverse environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: